Refunds, Returns and Cancellations

You have certain rights under the law.


These include:
  • That any product supplied by us will be of a high quality, fit for their intended purpose and will conform to any description given on this website.
  • A right to cancel your order within 28 working days, beginning the day after the day on which you receive your order on which you receive a full refund, minus delivery charges, even if the product is not faulty or damaged
  • Cancellation must be communicated by contacting us via telephone, email or our “live chat”.
  • Any shortages or damage to your kit must be advised to us within 7 days of delivery/ Providing that this notice is given we reserve the right to replace or refund items free of charge.


Return of non-faulty goods:

We hope that you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a refund of the net value of the product price provided that:

  • You notify us by email, telephone or live chat that you are returning your item no later than the 28 days after the day that you received delivery of your item.
  • The item is returned to the seller by appropriate means and is not damaged in any way.
  • You will be responsible for the cost of returning the product to us.
  • The product arrives back to us in a suitable packaging and good condition for resale.